Terms & Conditions

By engaging with Endorse Media FZC (the “Agency”) for services, you (the “Client”) agree to the following terms and conditions.

1. Definitions and Interpretation

Agency: Refers to Endorse Media FZC, a company registered in the United Arab Emirates.
Client: Refers to any person, company, or legal entity that uses the services of the Agency.
Services: All marketing, advertising, and creative services provided by the Agency, as outlined in a separate Service Agreement.
Service Agreement: A legally binding document, separate from these terms, that details the specific scope of work, deliverables, timelines, and payment terms for a particular project.

2. Legal Agreement These Terms & Conditions, together with a signed Service Agreement and any other relevant documents (e.g., invoices, proposals), form the entire agreement between the Agency and the Client. This agreement is governed by the laws of the United Arab Emirates.

3. Client Obligations

The Client shall provide all necessary content, information, and materials in a timely and accurate manner.
The Client warrants that they own or have the legal right to use all content, including but not limited to logos, trademarks, and text, provided to the Agency for use in the Services. The Client shall indemnify and hold the Agency harmless from any claims, damages, or liabilities arising from the Client’s use of unauthorized intellectual property.
The Client is responsible for making all payments as per the terms specified in the Service Agreement. Delays in payment may result in the suspension of services.

4. Scope of Work & Revisions

The Agency will perform the Services as detailed in the Service Agreement. Any changes to the scope of work (“scope creep”) must be submitted in writing and may result in a revised proposal, additional charges, and an adjusted project timeline.
The number of revisions for each deliverable will be specified in the Service Agreement. Additional revisions beyond the agreed-upon number will be billed at a rate of AED [Your Rate Here] per hour.

5. Intellectual Property

Upon final payment, the intellectual property rights to the final, completed work will be transferred to the Client. This excludes any pre-existing Agency assets, third-party software, or licensed materials, which remain the property of their respective owners.
The Agency reserves the right to use the final work for promotional purposes, such as in its portfolio or case studies, unless a specific Non-Disclosure Agreement (NDA) is signed and in force.

6. Confidentiality and Data Protection

Both parties agree to treat all information disclosed during the course of the engagement as confidential. This obligation extends beyond the termination of the Service Agreement.
The Agency will process and store the Client’s personal data in accordance with the UAE’s Federal Decree-Law No. 45 of 2021 on Personal Data Protection and other applicable regulations. The Agency will not use the Client’s data for promotional purposes without explicit consent.

7. Limitation of Liability

The Agency shall not be liable for any indirect, incidental, or consequential damages.
The total liability of the Agency for any claim arising from a Service Agreement shall not exceed the total amount paid by the Client for the specific services in question.

Cancellation Policy

1. Cancellation by Client

The Client must provide written notice to the Agency to cancel any Service.
For projects with a signed Service Agreement, the Client will be liable for all work completed up to the date of cancellation, along with any non-refundable costs incurred by the Agency (e.g., software licenses, third-party services, stock media). An invoice for the work completed and costs incurred will be issued upon cancellation.
For recurring monthly services, a 30-day written notice of cancellation is required. The Client will be billed for the current month and the following month, with services concluding at the end of the notice period.

2. Cancellation by Agency

The Agency reserves the right to suspend or terminate services immediately, with written notice, if the Client breaches the terms of the agreement, fails to make timely payments, or engages in actions that are illegal or harmful to the Agency’s reputation.
In such a case, the Client will be responsible for paying for all work completed up to the date of termination.

Refund Policy

1. General Policy

All sales of services are final. Due to the custom, labor-intensive nature of marketing and creative services, Endorse Media FZC does not offer refunds. Payments made for services, including initial deposits and milestone payments, are non-refundable.

2. Quality of Service

The Agency is committed to delivering professional services of high quality. The Client’s feedback and approval are sought at various stages of the project to ensure satisfaction.
In the event of a dispute regarding the quality of a delivered service, the matter will be addressed as per the terms of the Service Agreement. The Agency will make reasonable efforts to rectify the issue as part of the revision process, but this does not entitle the Client to a refund.

3. Damages and Compensation

As per UAE Consumer Protection Law, the Client may be entitled to fair compensation for damages if a service is proven to have a defect or is inadequate. This is determined on a case-by-case basis and does not automatically entitle the Client to a full refund.

Website Terms & Conditions

Welcome to the official website of Endorse Media FZC (the “Agency”). By accessing, browsing, or using this website, you agree to comply with and be bound by the following Terms & Conditions, which are in accordance with the laws of the United Arab Emirates. If you do not agree to these terms, you must not use this website.

1. Acceptance of Terms & Governing Law

Your use of this website signifies your legal acceptance of these Terms & Conditions. This agreement is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

2. Intellectual Property Rights

All content, materials, and intellectual property on this website, including but not limited to text, graphics, logos, icons, images, videos, digital downloads, and software, are the exclusive property of Endorse Media FZC or its content suppliers. This content is protected by UAE and international copyright, trademark, and other intellectual property laws. You are prohibited from copying, reproducing, distributing, modifying, or publicly displaying any part of the website’s content without our explicit written consent.

3. Permitted Use

You are permitted to access and use this website for lawful, personal, and non-commercial purposes. This includes viewing information about our services and contacting us. You may not use this website to:

Commit or encourage a criminal offense.
Transmit or distribute a virus, Trojan horse, worm, or any other malicious code.
Violate any laws, statutes, rules, or regulations in the UAE or elsewhere.
Disseminate, post, or transmit any unlawful, harassing, defamatory, abusive, or obscene material.
Attempt to gain unauthorized access to any part of the website, servers, or networks connected to it.
Use any automated systems or software to extract data from our website without our prior written consent.

4. Disclaimer of Warranties

The information on this website is provided “as is,” without any warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

5. Limitation of Liability

In no event shall Endorse Media FZC, its employees, or affiliates be liable for any direct, indirect, special, incidental, or consequential damages arising from the use or inability to use this website. Our liability is limited to the fullest extent permitted by UAE law.

6. Third-Party Links

This website may contain links to third-party websites. These links are provided for your convenience and information. We have no control over the content of these external sites and do not endorse them. We are not responsible for any damage or loss caused by or in connection with the use of these third-party websites.

7. Data Protection and Privacy

We are committed to protecting your personal data in accordance with the UAE’s Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL). By using this website, you consent to our collection and use of your personal information as outlined in our separate [Privacy Policy](link to your privacy policy page), which forms part of these terms. Under UAE law, you have the right to request access to your personal data, rectify it, or object to its processing.

8. Amendments to Terms

We reserve the right to amend these Terms & Conditions at any time. Any changes will be effective immediately upon being posted on this website. It is your responsibility to review these terms periodically to ensure you are aware of any modifications. Your continued use of the website after any changes constitutes your acceptance of the revised terms.